We will do all we can to ensure you receive your Cupple in perfect condition. However, if you are unhappy we will exchange your Cupple or refund you.

We accept returns of unused and non-personalised products in their original packaging to our warehouse, up to 30 days after receipt of your order.

We will then issue a full refund or send out your new Cupple. Please note, we are unable to offer free returns, so the cost of returning the order will need to be covered by the customer.

Please do not send any products until you have emailed us and notified us of your intent to return at:


Our current postage fees are for the UK only:

UK Royal Mail 48 Hour: £4.50

DPD Next Day delivery (available Monday-Friday) : £6.50

European and ROW shipping priced at checkout. 

US shipping not currently available.