FAQs
Q: What makes Cupple different from other reusables?
A: Cupple combines a reusable cup AND reusable water bottle in one, reducing the number of items to carry for a sustainable, on the go lifestyle. Save space. Reduce waste.
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Q: Why did you create Cupple?
A: We want to be part of the change in people's mindsets to waste. A disposable, plastic-lined paper cup has a lifespan of 15 minutes before it ends up in the bin. Yet it takes a huge amount of resources to make, trees for the paper, hydro-carbons for the plastic lining, making, pressing, packaging and delivery.
Over 16 billion paper cups a year are disposed of globally and they take hundreds of years to break down releasing pollutants into the soil and water table.
Simply carrying a reusable cup with you every day will make you part of the change, so when you buy your coffee you are not buying a paper cup to throw away. Daily, weekly, monthly and annually you will be saving the world, one coffee at a time, from unnecessary waste.
Using your own cup at retailers also means you can benefit from the various discounts on offer. Our favourite is Pure, they offer 50p off. Upto 20% of all take away coffees they sell are sold in reusable cups which is amazing! Pret also offer 50p off. Costa offer your 5th drink free if you take your reusable cup to buy 4 hot drinks. Ideally all coffee retailers will make the switch and advertise more widely the discounts on offer.
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Q: How long will the Cupple cup keep the drinks hot?
A: The Cupple cup has fantastic insulating properties. It will keep your drink hot for up to 3 hours. Long enough for you to enjoy your freshly prepared, hot drink.
WARNING:
When using the cup for very hot / boiling drinks, either allow the steam to escape before putting the lid on or lower the temperature of your drink with cold milk or cold water. The steam increases the pressure inside the cup and effects the seal between the lid and the rim of the cup.
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Q: How much liquid does the bottle and cup hold?
A: The bottle holds 525ml /18oz of liquid. The cup holds 340ml/12oz - which is a medium coffee in retail outlets.
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Q: What are the dimensions of the whole Cupple:
A: Cupple is 26cm high and 7.5cm in diameter.
The coffee cup is 5.5cm diameter at the base and 7cm at the top.
The bottle is 5cm in diameter at the base.
Standard cup holders tend to be 8cm in diameter, although there are always exceptions!
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Q: How much does Cupple weigh?
A: An empty Cupple weighs 490g
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Q: Our price point.
A: Cupple is not just another water bottle. Cupple is both a water bottle and a beautifully insulated cup with lid.
We worked hard to design from scratch a completely unique product to help reduce people's reliance on single use disposable cups and plastic bottles. Cupple offers the convenience of carrying 2 in 1 . Cupple is not mass produced, but made in small quantities to ensure the highest quality, and that we never have wasted stock. We believe our price reflects all that goes into the design and manufacturing process. We wanted to create a beautiful lifelong investment piece that people buy to help reduce their own waste footprint whilst out and about.
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Q: Who do you use to ship in the UK?
A: We send all Cupples with Royal Mail 24 hour Tracked - £4.50
You can opt for a Next Day Courier Service (DPD) - £8.00 for orders placed Mon-Friday before 2.30pm.
(Not available for personalised orders or after 3pm on Friday)
Q: Tell me more about International Shipping:
A: Customers are not charged UK VAT on international orders.
Please note that any duty and taxes incurred in the country of destination are the sole responsibility of the customer.
We can only accept returns from international orders if you contact us before returning the Cupple. hello@cuppleup.com
Our shipping fees vary depending on country so please go through to the CART and shipping will be calculated at this point.
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Q: Can I use the water bottle for hot drinks?
A: No. The water bottle is not insulated, it is a single-wall stainless steel bottle. We wanted to ensure Cupple is as lightweight as possible and like a plastic bottle of water is not insulated. It is meant for refilling with cold drinking water (or other cold liquids!).
CAUTION: The bottle will be extremely hot to the touch if used for hot liquids.
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Q: Does the water bottle keep my water cold?
A: Although not double-wall insulated the water bottle does have three insulating layers around it by design.
The coffee cup and outer sleeve cover 3/4 of the bottle and therefore create layers of insulation ensuring the water is kept cool for several hours.
We designed the opening of the bottle to be wide so you can slot in ice cubes for hot days or those of you who like icey cold water.
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Q: Is Cupple dishwasher safe?
A: As with all stainless steel bottles and cups it is recommended that they are washed by hand. The chemical detergents used in dishwashers are pretty powerful and can degrade the coatings, any plastic and silicon.
We would recommend using the Cupple brush (available on our website) which with warm water and gentle soap will leave your Cupple squeaky clean.
From time to time, you may also want to add a teaspoon of bicarbonate of soda with warm water in the bottle, give it a gentle shake and leave it to soak for an hour. This will ensure an even more thorough clean.
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Q: Can I use the outer sleeve as a drinks container?
A: The outer sleeve can be used for cold drinks such as milkshakes or frappoccinos. It is made from the same food grade stainless steel as the bottle and cup. However it does have a sharp edge so it twists seamlessly on to the bottle, we would therefore recommend using a metal straw to drink from the outer cup.
CAUTION: The outer sleeve has no insulation and is NOT suitable for hot drinks.
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Q: Will Cupple fit into my cup holder in my car?
A: Yes. We designed Cupple to fit in all standard cup holders. The standard measurement in Europe is 8.5cm and Cupple is 7.5cm in diameter so will slip into your holder easily. There are always some exceptions to the rule so always worth checking!
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Q: Can Cupple be branded with a logo or personalised?
A: Absolutely we are working with a partner who performs the highest quality branding of Cupple. We laser etch branding, logos, initials, quotes or names. The etching lifts the powder coating on the bottle neck and on the cup.
We work with Netflix, Visa, Barclays, BT Sport, Rathfinny, Royal Opera House and many other wonderful brands!
If you wish to brand Cupple for your organisation please email us and we will get back to you within one day.
hello@cuppleup.com
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Q: If I was interested in stocking Cupple on a wholesale basis who should I contact?
A: We would love to hear from you. Please contact us at hello@cuppleup.com
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Q: Where is Cupple made?
A: Designed in the UK, Cupple is responsibly made in China. After a lot of research we were advised that globally all stainless steel drinks ware is manufactured in China. They can ensure high quality materials and safe production. We work with a partner in Shanghai who ensures the factories that supply and make all the component parts of Cupple are fully audited under SEDEX, which ensures employee and environmental standards are maintained.
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Q: Are you developing any other products?
A: Yes! Planning is already underway to add to the Cupple family, both as accessories and other combined reusables. If you have any ideas we would love to hear from you: hello@cuppleup.com